Return and Refund Policy
Your satisfaction is our priority. Please read our Return and Refund Policy carefully to ensure a smooth process.
1. Conditions for Return
We accept returns ONLY under the following conditions:
- You received the wrong product.
- The product is damaged or defective.
- A product is missing from your order.
- You have a concern about the product's authenticity (subject to the special condition below).
2. Special Condition for Product Authenticity Claims
If you suspect that a product may not be genuine, you must address this concern while the delivery person is still present.
- Action Required: Inspect the product upon delivery. If you have any doubts about its authenticity, you must contact our customer service immediately at [01314447101] before the delivery person leaves.
- Policy Enforcement: Once a product has been accepted and the delivery is completed, claims regarding product authenticity will not be valid for return or refund. This policy is strictly in place to protect all parties from potential fraud.
3. Mandatory Condition for ALL Returns: Unboxing Video
For all other return claims (wrong, damaged, or missing items), a clear and unedited unboxing video is mandatory.
- Video Requirements: The video must start by showing the unopened parcel, including the shipping label and all sides of the box. It must then clearly show the process of opening the package and revealing the contents inside in one continuous, uncut shot.
- Claim Validation: Without a valid unboxing video that meets these requirements, we will not be able to process any claims for returns or refunds.
4. Return Process
- Notify Us: For claims of wrong, damaged, or missing items, contact our customer service team within 48 hours of receiving the product. Email us at [glomelo.bd@gmail.com] or call us at [01314447101] with your Order ID and the mandatory unboxing video.
- Review: Our team will review your claim and video evidence.
- Return: If your claim is approved, we will arrange for the product to be picked up. Please ensure the product is in its original, unused condition with all tags and packaging intact.
5. Refund Policy
Once we receive and inspect the returned item, we will process your refund.
- Refund Method: The refund will be issued as a replacement product, transferred to your original payment method (Mobile Banking/Card).
- Processing Time: Please allow 7-10 working days for the refund to be processed after we have received the returned item.
6. Non-Returnable Items
- We do not accept returns for "change of mind."
- For hygiene reasons, products cannot be returned if the seal is broken or if they have been used.